Protection of the Consumers-Right of Withdrawal-Cancellation and Refund Policy

 

GENERAL:

 

  1. If you order electronically through the website you are using, you are considered to have accepted the preliminary form and distance sale agreement provided to you.
  2. Buyers are subject to other applicable laws with provisions of the Law and Distance Contracts Regulation (RG:27.11.2014/29188) on Consumer Protection No. 6502 regarding the sale and delivery of the item they purchase.
  3. shipping fees with product shipment costs will be paid by buyers.
  4. Each item purchased is delivered to the person’s bank may at the address displayed by the buyer with registration of not exceeding the legal period of 30 days. If the product is not delivered during this time, Buyers may terminate the contract.
  5. The purchased item must be delivered complete and in accordance with the qualifications specified in the order, and with documentation such as warranty, and usage manual, if any.
  6. In case the purchased item becomes impossible to sell, the seller must notify the buyer of this situation in writing within 3 days of learning of it. The sum must be returned to the Recipient within 14 days.

 

IF THE PRODUCT COST OF PURCHASE IS NOT PAID:

 

  1. If the buyer does not pay for the product purchase or revokes it in their bank records, the Seller’s obligation to deliver the product expires.

 

EXCHANGES WITH UNAUTHORIZED USE OF CREDIT CARD:

 

  1. Once the item is delivered, if the credit card the buyer has paid for is found to have been used unfairly by unauthorized persons and the product cost sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the item of the contract to the SELLER within 3 days with the shipping expense belonging to the SELLER.

 

FOR FORESEEABLE REASONS:

 

If a compelling reason occurs that the seller cannot foresee and cannot deliver during product duration, the Buyer will be notified of the situation. The buyer may request cancellation of the order, replacement of the product with the like, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; if he made the payment with cash, he will be paid in cash within 14 days of the cancellation. If the recipient has made the payment by credit card and cancels, the product charge will again be returned to the bank within 14 days of this cancellation, but it is possible that the bank will transfer it to the recipient’s account within 2-3 weeks.

 

THE BUYER’S OBLIGATION TO CONTROL THE PRODUCT:

 

  1. The buyer will examine the matter of the contract before receiving the goods/service; dented, broken, torn packaging, etc. damaged and disgraced goods/services will not receive delivery from the cargo company. The goods/service received in delivery will be deemed to be undamaged and robust. BUYER must diligently protect goods/services after Delivery. Goods/services should not be used if the right to withdraw is to be used. Along with the product, the Bill should also be returned.

 

RIGHT of withdrawal:

 

  1. BUYER; may exercise the right to withdraw from the contract without any civil and criminal liability and any justification, provided to notify SELLER on the following contact information, within 14 (fourteen) days of delivery of the product to him or the person at his address.

 

CONTACT INFORMATION OF SELLER TO USE THE right of withdrawal:

 

Title: MOSART JEWELRY AND TRADE CO. LTD.

name/degree:

ADDRESS: Alemdar Mah. Çatalçeşme Sok. Muhtar Aykın Han No:19/1 Kat:1 Fatih/İstanbul/Türkiye

E-mail: info@mosartpirlanta.com

Phone: 0543 808 16 67

 

DURATION OF THE RIGHT of withdrawal:

 

  1. This 14-day period starts from the date the contract is signed if the buyer buys a service. Before the right to withdraw expires, the right to withdraw may not be exercised in the service contracts that commence the service’s execution with the consumer’s approval.
  2. Expenses arising from the exercise of the right to withdraw belong to the SELLER.
  3. In order to exercise the right to withdraw, it is necessary to give notice to SELLER within 14 (fourteen) days via phone or email, and that the product is not used under the terms of the “Right to Withdraw Unavailable Products” issued in this agreement.

 

The USE of THE RIGHT of withdrawal:

 

  1. the invoice for the product delivered to the third person or buyer (If the invoice for the item requested to be returned is corporate, it must be submitted with the return bill that the corporate has arranged when returning it. Order refunds issued on behalf of the corporates will not be completed unless the RETURN BILL is issued.)
  2. Return form, Box, and packaging of items that will be returned must be delivered complete and undamaged, if any, along with standard accessories.

 

Return Conditions:

 

  1. the seller is obliged to return to the buyer the total cost and documents that put the buyer in debt within a 10-day period and accept a return within 20 days after the withdrawal notice reaches him or her.
  2. BUYER is obliged to compensate SELLER for damages if there is a reduction in the value of the property due to BUYERS defect or if the return becomes impossible. However, BUYER is not responsible for the changes and distortions caused by the proper use of goods or products during the withdrawal period.
  3. the amount of discount benefited under the special offer is canceled if the special offer issued by the seller due to the exercise of the right of withdrawal is deducted below the limit amount.

 

STATE OF DEBT AND LEGAL CONSEQUENCES

 

  1. buyer accepts, declares, and commits that if it defaults on the case of making its payment transactions with a credit card, it will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank. In this case, the relevant bank may take legal action; can claim the expenses and proxy fee to be incurred from the BUYER, in all circumstances, if the buyer is in dept debt, the buyer agrees that he/she will pay for the loss and loss suffered by seller due to the delayed payment of the debt.

 

PAYMENT AND DELIVERY

 

  1. you can pay with Bank Transfer or EFT, at ………………………… bank account
  2. With your credit cards through our site, you can get a single online payment or online installment with any credit card. At the end of your order on your online payments, the amount will be deducted from your credit card

 

RETURN AND EXCHANGE PROCEDURE FOR INTERNET SALES;

For purchases made through our online site, our customers have the right to withdraw within 14 days as required by the distance sale agreement.

A deduction is made for the return of products made or replaced by special orders (items with specific writings or changed size per our customer’s request).